Customer Inquiry Automation
Case StudyProblem
A home services company received a high volume of repetitive customer inquiries — service areas, pricing, scheduling questions — pulling the owner and front-office staff away from higher-value work for hours each day.
Solution
Inquiry types were categorized by volume and complexity. The top categories — accounting for over 70% of volume — were addressed through an AI-assisted response system integrated with the existing inbox and scheduling tool.
Result
First-response time dropped from 24+ hours to under 5 minutes for covered categories. The owner and staff reclaimed roughly 10 hours per week combined.